USE OF THIS WEBSITE
We will not be liable for any loss or damage caused by any viruses or other technically harmful material that may infect your computer equipment, programs or data as a result of your use of this website.
REGISTRATION When placing an order on this website, you first have to register with Venus Beauty Lashes. If any of yours detail change, you will have to change those details on your profile on this website by signing in to your account. You are responsible for confidentiality of your account username and password. We reserve the right to refuse access to this Website, remove or edit content or cancel orders at any time for any reason.
ORDERS To order goods from Venus Beauty Lashes you must be 18 years old or over. Be aware that most of the items are
``for professional use only``.
PAYMENTS To place an order (include pre-order) you must pay in full for goods included shipping costs. ( if applicable) Prices shows on our website are in GBP. The delivery charges are an additional cost.
DELIVERY All orders will be shipped everyday (Monday to Saturday). Orders placed before 1pm will be dispatched same day, all orders placed after 1pm will be dispatched next working day. Bank Holidays/Sundays Unfortunately deliveries cannot be made on Sundays and Bank Holidays and so any orders that due to arrive on those days will be delivered the following working day. If you are subject to Taxes/Customs or other charges, then Venus Beauty Lashes will not be liable to cover those fees. The buyer is responsible for these charges.
For orders we use (post office in most cases) Royal Mail 1st class `Signed For` packets. For larger packages or for large value orders then we may use DPD or Royal Mail `Tracked and sign`. For international orders we will use DPD and the parcels are `Tracked and Signed`. Free delivery: Minimum order of £100 or over
RETURNS All exchanges, returns and claims for purchased products (except Training) can be made within 14 days from purchase date. All items must include: original item with original packaging and new condition, order number, name and contact details (phone number and email address if possible) and also reason for return/exchange. If you do not include this in return packed then refund or exchange won`t be processed. The returned item must be sent via ``Recorded delivery`` and must be properly packed. We are unable to cover return/exchange shipping costs unless the returned product is faulty. Please note any brushes are non-returnable due to our hygiene policy.
Any misters returned must include all accessories and packaging/cases. Refunds for cancelled and returned goods will be processed as soon as possible up to 30 days from received at our office. Please email us prior to return/exchange your product.
Return address:
Venus Beauty Lashes
81 St Olaves Road
Bury St Edmunds
IP32 6RR
United Kingdom
please note: unfortunatly we are unable to ship to the USA and Canada (at this stage)
Packages are generally dispatched within 2 days after receipt of payment and are shipped via Post Office with tracking and drop-off with signature. If you prefer delivery faster , an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online. (on request)
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
- Working days are defined as Monday– Friday (excluding bank and public holidays) – therefore any orders placed after 3pm on Friday will not be processed until Monday.
- We are currently offering free UK delivery (1st class signed for) on all orders over £75. * Excludes high end mods over £100.
- Order cut-off for all delivery services is 3pm (UK time). Orders placed after 3pm will be treated, for the purposes of delivery, as having been placed the next working day.
- We try our best to accommodate and be as flexible as possible, please email us if you have any specific requirements on http://venusbeauty-lashes.com/contact-us The majority of deliveries require a signature to confirm receipt.
- If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is.
- You may, when placing your order online, specify a different delivery address than your payment address if this is more convenient for you. All delivery timescales are approximate and subject to availability.