We will not be liable for any loss or damage caused by any viruses or other technically harmful material that may infect your computer equipment, programs or data as a result of your use of this website.
REGISTRATION When placing an order on this website, you first have to register with Venus Beauty Lashes. If any of yours detail change, you will have to change those details on your profile on this website by signing in to your account. You are responsible for confidentiality of your account username and password. We reserve the right to refuse access to this Website, remove or edit content or cancel orders at any time for any reason.
ORDERS To order goods from Venus Beauty Lashes you must be 18 years old or over. Be aware that most of the items are
``for professional use only``.
PAYMENTS To place an order (include pre-order) you must pay in full for goods included shipping costs. ( if applicable) Prices shows on our website are in GBP. The delivery charges are an additional cost.
DELIVERY All orders will be shipped everyday (Monday to Saturday). Orders placed before 1pm will be dispatched same day, all orders placed after 1pm will be dispatched next working day. Bank Holidays/Sundays Unfortunately deliveries cannot be made on Sundays and Bank Holidays and so any orders that due to arrive on those days will be delivered the following working day. If you are subject to Taxes/Customs or other charges, then Venus Beauty Lashes will not be liable to cover those fees. The buyer is responsible for these charges.
For UK orders we use Royal Mail 1st class ``Signed For`` packets. For larger packages or for large value orders then we may use Parcelforce or Royal Mail ``Tracked and sign``. For international orders we will use ……………………………………….. and the parcels are ``Tracked and Signed``. Free UK delivery: Minimum order of £75 or over Free international delivery (EU only) Minimum order value of £125 or over
RETURNS All exchanges, returns and claims for purchased products (except Training) can be made within 14 days from purchase date. All items must include: original item with original packaging and new condition, order number, name and contact details (phone number and email address if possible) and also reason for return/exchange. If you do not include this in return packed then refund or exchange won`t be processed. The returned item must be sent via ``Recorded delivery`` and must be properly packed. We are unable to cover return/exchange shipping costs unless the returned product is faulty. Please note any brushes are non-returnable due to our hygiene policy.
Any misters returned must include all accessories and packaging/cases. Refunds for cancelled and returned goods will be processed as soon as possible up to 30 days from received at our office. Please email us prior to return/exchange your product.
Venus Beauty Lashes
81 St Olaves Road
Bury St Edmunds